FAQ's

Frequently asked questions

Do I need a referral to see a psychiatrist?

In order to receive Medicare rebate it is necessary to obtain a referral from a medical practitioner to see a psychiatrist. Specialist referrals are valid for 3 months and General Practitioner referrals for 12 months.



How do I contact reception?

Between the hours of 9 and 5 on a Monday to Friday you can ring 0410 085 553 and you should be able to speak to one of our two receptionists. You can email all requests to reception@gladstonepractice.com and reception staff will deal directly with your requests or Dr Florida’s Personal Assistant Ann-Marie, will liaise with you to address your concerns. ​ ​Emails are not reviewed after hours so please don't rely on this method in an emergency. Please refer to "What do I do in an emergency?" emergency below.



Is there a cancellation fee?

Missed appointments are billed 50% of the fee for the first missed appointment. Subsequent
appointments need to be prepaid.



What are the fees to see a psychologist or psychiatrist?

Gladstone Practice is a private practice and we do not bulk bill, fees vary, depending on the individual therapist, the length of the session and whether you are seeing a psychiatrist or psychologist. When you ring for an appointment our staff will be able to inform you of your therapist's fees. Payment on the day of consultation in cash, eftpos or credit card (Mastercard or Visa) is required. Rates are on a sliding scale in line with current AMA rates. Once paid, we can issue you with a receipt and you can submit it to Medicare for a refund. Alternatively we can lodge the claim online with Medicare and you will be sent a cheque or refund can be deposited into your bank account within two days, if your bank account details are registered with Medicare.



What do I do in an emergency?

Gladstone Practice is not an emergency service. If you need help outside the hours of 9 am to 5 pm Monday to Friday please consider the following below depending on your emergency: - Lifeline - Emergency Services - Family Violence and Sexual Assault - Mental Health Access Line - 1800 011 511



How do I get to Gladstone Practice?

There are limited paid-for car parking spots available around Gladstone Park. To get here by public transport follow the NSW Transport link.